Refund policy
Within thirty days, click the button.
One sentence: refund within 30 days, processed by Polar from your account page. No retention questions, no email thread. This page is the long version for the sceptics.
Last updated · 2026-05-14
The whole thing in two sentences
Within thirty days of purchase, click the Refund button on the Polar customer portal linked from your account page. Polar processes the reversal; we honour it without questions.
That's the policy. The rest of this page is the long form for the sceptics.
Where the button is
/dashboard/account/billing → Manage subscription → Refund.
The link takes you to Polar's hosted customer portal where the
button is named Refund and lives on the front of the page,
not behind a help-center search.
When it works
- Within thirty (30) days of purchase. No retention questions, no exit interview. Click → refunded.
- For Pro Lifetime purchases. That is the only paid SKU Sephir currently sells.
When it needs a human
- After thirty days. Email and tell us what happened. We respond within five business days. Most reasonable requests are honoured.
- Polar declines the reversal. Rare, but if a chargeback or technical failure prevents the automated refund, email us and we'll process it manually.
What happens to your licence
When the refund goes through, your Pro Lifetime licence is revoked. The extension reverts to the Free tier on next launch. Local conversation history is unaffected — those bytes are yours either way.
What we don't do
- We don't email you a survey asking why you're cancelling.
- We don't lock the button behind a "are you sure?" modal stack.
- We don't make you log in to a separate support portal.
- We don't lose your refund "in the system."
If you don't see the button
Email with the email address you bought with and we'll find the order.
Why this policy exists
Most multi-AI sidebars trap renewals behind support tickets. The 1-star reviews on extensions like AITOPIA, MaxAI, and Sider all say the same thing: cancellation was harder than purchase.
Sephir's lifetime model removes the recurring-charge trap by design, and this policy removes the refund-trap by design. The incentive alignment is the whole point.